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| World Desk Pro Service Level Agreement |
Built on the strong belief that service is the key to customer loyalty and long term success, worlddeskpro had stood by its pledge to provide Affordable Excellence in Service since it was founded in 1999. |
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The knowledge base is a central repository for general information. It contains solutions to common faults with the option to add or edit new information. |
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ProFault's hardware audit function helps system administrators keep track of hardware. The hardware audit section primarily lists the pieces of equipment that issues can be logged against. |
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During the editing process and depending on the user's access rights they can record additional actions performed, including whether or not the action is chargeable.
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There are many different layers of security in ProFault, each configurable by the system administrator. The security model even allows access to individual functions to be granted or revoked. |
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Help Desk Automation is a process to help organizations improve the control of their IT infrastructure and make better business decisions about their Customer and Employee Service Management. |
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| Process Analysis and Development |
Whether you are establishing a new help desk, streamlining or re-engineering an existing support group, you must consider some basic factors. |
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| Customer Service Management |
From the help desk perspective, there are three core service goals.
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HEAT ® is the first choice for help desk managers worldwide
who require a simple, yet powerful help desk solution. |
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