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| HEAT Help Desk Software Overview |
To remain competitive, companies are under constant pressure to improve their level of customer support while reducing costs and improving operational efficiencies. The HEAT Service Management Suite relieves this pressure by keeping your customers engaged, your staff productive and your management team informed. |
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HEAT Service and Support is the core of the HEAT Product suite; the system can be integrated with core modules and optional add-on modules to provide you with a fully customizable, scalable, and versatile solution for supporting your employees and customers. |
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To reduce call volume as well as to help free up your support resources and increase productivity, consider using HEAT Self Service. |
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If your company is like most organizations, you have a vast amount of knowledge that is being underutilized because it isn't easily accessible. It's often quite common that documents which would be useful to service and support staff for problem solving are stored in different locations across the network. |
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Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations. Based on award-winning software, HEATВ® Power Deskв„ў provides top-quality entry-level service. |
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Tele-Support HelpDesk is for companies who take calls from customers requiring customer service, helpdesk support, or issue resolution. You can easily track issues from inception to resolution. Reporting helps measure how much time was spent resolving the issue by staff, customer, product, or by category.
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HelpDesk can detect if the inquiry's subject already exists and eliminate duplication and additional effort by your support staff. Quick find feature speeds contact look-up. Open inquiries stay on screen until finished. System tracks number of inquiries opened and closed each day. |
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These are user-designed forms whose purpose is to ask and store questions and answers as part of the inquiry record, predetermined critical and important information that pertains to a particular type of problem or issue. |
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The stand alone version of HelpDesk has been vastly improved with the addition of the following items. |
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Reduce costs and elevate service levels with HEAT® Service & Support, the foundation of the HEAT® product suite. Proven and powerful, HEAT® Service & Support helps organizations of all types take their service and customer satisfaction to the next level. |
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