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| Customer Support Software |
IssueTrak is Customer Support Software that is powerful enough to make a difference in any organization, yet simple and easy to use.
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With IssueTrak's Issue Tracking Software your organization can easily keep track of any type of issue and resolve them easily and efficiently. |
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There are some IssueTrak's services and training. |
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The main NetHelpDesk screen shows a list of areas, sites and users in a familiar Windows explorer style expanding tree view. |
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| Intelligent Network Diagramming |
NetHelpDesk site diagrams show each item of equipment, LAN cabling and TelCo circuits such as Private wires, Kilostream, T1,E1 and ISDN circuits. |
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The operational status of services you are responsible for can be viewed and tracked. This allows end users or clients to assure themselves that their systems are being well managed. It also allows support staff to respond promptly to service outages.
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The NetHelpDesk knowledge base software integrates with the rest of NetHelpDesk to make it easy for a support person to add new entries and look up existing entries. It is based on simple, full text indexing of the entire knowledge base entry, not just on keywords.
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Change management begins with the initial request from a user or support person. The change request can come from an e-mail message, via the WEB interface or be entered on the new request entry screen. |
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