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Net-CATI 5.0 is the only full-featured CATI solution available on the market today that requires no major up-front investment, including the installation of hardware or software. |
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| InstantSurvey™ Online Survey Software |
InstantSurvey is a fully hosted, cost-effective and robust online survey software tool for companies of any size. Our online survey software allows you to run customer satisfaction surveys, employee surveys, test new products, conduct market research and secure website feedback, quickly and easily. |
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GMI Training offers customized software training courses to help you master online market research strategies, methods, and techniques, and to incorporate GMI software into your existing business processes. |
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GMI Customer Service helps your organization from the time you start evaluating the software through the time you prepare your final report. |
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| Effective Incident and Problem Management |
Effective Incident and Problem Management helps drive business success by keeping critical systems available to employees, customers, and partners. |
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Rapid Technologies develops technologies and processes that provide scalable, adaptable solutions, which improve an organization operational efficiencies. |
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| ITIL & Business Process Re-Engineering |
Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Business Service Management.Remedy IT Service Management applications continue to deliver best practice work-level processes and procedures right out-of-the-box for all of the following ITIL processes. |
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A service desk extends the traditional help desk by consolidating call logging and other service best practices such as problem, configuration and change management into a single application. |
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IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to planning, developing, implementing, and supporting IT services. |
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Configuration control, or systems configuration management, is the means to establish knowledge about the operating capabilities and functional readiness of the endpoint device or server, and to control that functional state from a central location. These same tools can then provide the inventory scanning, remote control, and other tools in order to fix specific operational failures. Help desk is a natural outgrowth of configuration control-essentially the face of IT configuration management on the customer side. |
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