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Rapid Technologies provides ITIL consulting services to assist organizations in developing a best-practice framework for Business Service Management. As the first service desk ever certified as ITIL-compatible, Remedy IT Service Management applications continue to deliver best practice work-level processes and procedures right out-of-the-box for all of the following ITIL processes: - Incident Management
- Problem Management
- Change Management
- Configuration Management
- Service Level Management
- Availability Management
With all of this built-in functionality, Remedy applications satisfy the majority of service management requirements for most environments straight out of the box, enabling you to get started quickly. Then, because the applications are built on the highly flexible Action Request System? we can easily adapt your ITIL implementation to fit unique procedures or workflows that you may have in your IT organization, as your business needs and IT process evolve.
Rapid Technologies has ITIL expertise to help organizations just starting implementations. We also support existing customers with mature implementations as they evolve to comply with the ITIL framework. - ITIL needs analysis
- Business process re-engineering and design
- Performance improvement assessments
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