Your frontline help desk analysts are the "break-fix" pros who answer the phones, deal with users' frustrations, and endeavor to resolve the problem with a "once-and-done" call. A service desk extends the traditional help desk by consolidating call logging and other service best practices such as problem, configuration and change management into a single application. If you're looking to reduce the number of incidents while enabling help desk technicians and end users be more proactive and productive, and if you want more consistency in how your help desk handles problems and copes with changes, then take a closer look at LANDesk^® Service Desk.