LANDesk® Service Desk delivers enterprise-level consolidated service desk capabilities without requiring a large enterprise budget, training or knowledge level. The solution is scalable to grow with service needs, and unlike other service desk solutions, it includes comprehensive capabilities that enable organizations to implement ITIL version 2 and 3 and ITSM best practices. With LANDesk® Management Suite integration, service desk teams access the key functions needed to solve users' issues and make work life easier for everyone, including inventory, remote control, chat, file transfer, remote execute and reboot capabilities. LANDesk® inventory data, accessible directly from the Service Desk console, gives technicians complete information about both hardware and software. They're empowered to establish and maintain enforceable policy-driven service management and access comprehensive audit tracking and reporting capabilities-making it easier and less costly to remediate vulnerabilities, track transaction histories and eliminate the risk of ongoing failures. The fully configurable LANDesk Service desk user interface ensures that every type of service-from a simple incident, problem or service request to any other definable sequence of events followed by a service team-is managed appropriately and that the right action is completed by the right person at the right time.