An effective service desk is able to look at both the configuration management system and the asset repository to gather the information necessary to prioritize and deliver the agreed upon levels of service from the service desk. LANDesk® asset management is a combination of asset repository, process automation, and computing device inventory and monitoring tools designed to give asset administrators insight into the current assignment, configuration and operational state of IT and related assets. This capability includes not only network-discoverable assets like computers and software, but related non-discoverable assets such as invoices, contracts, peripheral devices, and more. Being able to track device state, relationship, ownership, assignment and accountability form the simple organizational foundations of being able to manage compliance and operational integrity. LANDesk® Asset Manager functions as an extensible asset repository capable of holding or referencing any kind of data relating to an individual asset or class of assets. This supports customers in aggregating and tracking well-defined data points as part of a well-planned asset management strategy. It also interacts directly with LANDesk® Management Suite to enable key asset state, software license and current configuration data to be derived directly from near-real-time device scanning on managed computers. This enables meaningful compliance analysis and internal audit support, as well as providing insight into current operational status.