IT service management fits comfortably in the LANDesk® management platform because managing IT services is achieved through the very capabilities that LANDesk® solutions deliver so well-configuration control, structured asset repository, service desk, and disciplined change management. LANDesk addresses what Gartner terms the three tenors of ITSM-change, configuration and release management-from start to finish, all from a single vendor. (While the major framework suppliers, such as BMC and CA, do this as well, LANDesk is the only mid-market vendor offering these capabilities.) LANDesk's solution doesn't lock a customer into a particular vendor. It enables organizations to implement ITSM one step at a time while leveraging existing tools and practices, rather than requiring a radical, comprehensive change.