A complete remotely hosted help desk Consultant's Help Desk runs entirely on remote servers, after your account is set up all you need to do is link your website to your custom designed Consultant's Help Desk site and your help desk is ready to use. Read more...

Consultant's Help Desk There are some information about Consultant's Help Desk. Read more...

Hosted and managed There are some information about Hosted and managed. Read more...

Knowledge base Some information about Knowledge base. Read more...

Service Requests Service Requests Read more...

Email Features Email Features Read more...

Inventory Management Inventory Management Read more...

Service Desk A service desk extends the traditional help desk by consolidating call logging and other service best practices such as problem, configuration and change management into a single application. Read more...

IT service management IT service management (ITSM) and the IT Infrastructure Library (ITIL) process framework were envisioned to help organizations align IT capabilities with business requirements and provide a systematic approach to planning, developing, implementing, and supporting IT services. Read more...

Implement a Help Desk Configuration control, or systems configuration management, is the means to establish knowledge about the operating capabilities and functional readiness of the endpoint device or server, and to control that functional state from a central location. These same tools can then provide the inventory scanning, remote control, and other tools in order to fix specific operational failures. Help desk is a natural outgrowth of configuration control-essentially the face of IT configuration management on the customer side. Read more...

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