The Web Help Desk offers an industry leading feature set that allows you to route, track and resolve your technical support issues with ease. As a 100% web based solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Because it's built with JavaTM, you can be sure it will run on your server platform of choice. Take it for a test drive and find out why IT managers throughout the world choose the Web Help Desk over more costly products.

A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.

ServiceDesk Plus' Help Desk module enables end-users to submit trouble tickets via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy.

The New Horizons Help Desk offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combination of CompTIA's A+, HDI's soft skills, and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional.

The Help Desk Software and Management Directory is a free access directory (except for the sponsored boxes). It contains manually reviewed web sites to support help desk and similar operations.

Computer Associates International acquired privately held Control-F1 and intends to incorporate the company's help-desk software into CA's management product line. Terms were not disclosed

Helpdesk software that is right on-the-mark. Target Helpdesk does much more than call logging. It is affordable and easy to use. Target Helpdesk is the complete help desk software solution that saves you time and money. Try Target Helpdesk for yourself and begin hitting your targets starting today. Version 2.6.5 adds auto-ticket close feature.

HelpDesk Pro is a full-featured, easy-to-use, help desk application and is offered completely free for you or your company to use. It utilizes the award winning FileMaker Pro database engine but this comes bundled with the application.

HelpDesk VNC gives you instant remote connectivity to any Windows based system in seconds. The remote installer automatically installs, configures, launches and connects the Remote computer to the support computer even if it is behind a firewall. Help Desk VNC V2 has been completely redesigned with more features than ever.

Welcome to the Help Desk/BITS area, units of Learning and Technology Services, your one-stop support center for campus technologies and computing. Within this web site, you will find information for faculty, staff and student computing needs, networking and support, and connecting to our network from off-campus. If you do not find the answer you need here, please feel free to contact us, or check the Online Help.