The operational status of services you are responsible for can be viewed and tracked. This allows end users or clients to assure themselves that their systems are being well managed. It also allows support staff to respond promptly to service outages.

Examples of services are a daily virus check, a backup, a test that a web site is working or a test that a network link is available.

The service status reporting module can be adapted to fit into your environment and infrastructure. For remote sites, a mechanism is used that allows status changes and monitoring to be done with minimum network intrusion.

To the end-user, the status of services is shown as a series of traffic lights. Support staff can see the status in their Windows interface and can acknowledge problems and make service announcements to keep clients and end users informed.

Service status history can be viewed and long term trends examined to increase overall reliability.