NetHelpDesk site diagrams show each item of equipment, LAN cabling and TelCo circuits such as Private wires, Kilostream, T1,E1 and ISDN circuits. The diagrams show what is connected together and allows you to enter details of each item into the database with a simple right mouse click.



Pictures, documents and supplier web sites can be referred to allowing essential documentation to be readily available to all support staff. Access can be made to devices such as routers, servers and PCs that can be controlled via telnet or remote control programs such as VNC or PCAnywhere.

Items such as PC's, keyboards and monitors can be entered into the site database as non-diagrammed items which are shown on lists rather than diagrams if preferred.  

Details of each item can be recorded in a user definable database which is accessed by right mouse clicking on the device on the diagram. Lists of devices can also be produced and queries run to locate devices with specified attributes.