Nethelpdesk has two different types of uses. It is used by:

• IT departments to support end users within their organisation
   
• Support companies (not just IT) to manage their clients incoming requests for support, and manage contracts.

It is primarily a Windows program, though with a rich web interface and a pda interface optimized for low bandwidth, it provides an exceptional solution for any organisation with support personnel who need access away from the office.

The main features of NetHelpDesk are described in the features overview. Further details of the features can be found by clicking on the relevant page on the side menu, where you will also find plenty of screenshots