Features of Nethelpdesk Nethelpdesk has two different types of uses Read more...

Features Overview There are some features of help desk. Read more...

Help Desk Requests The main NetHelpDesk screen shows a list of areas, sites and users in a familiar Windows explorer style expanding tree view. Read more...

Intelligent Network Diagramming NetHelpDesk site diagrams show each item of equipment, LAN cabling and TelCo circuits such as Private wires, Kilostream, T1,E1 and ISDN circuits. Read more...

Service Status Reporting The operational status of services you are responsible for can be viewed and tracked. This allows end users or clients to assure themselves that their systems are being well managed. It also allows support staff to respond promptly to service outages. Read more...

Knowledge Base The NetHelpDesk knowledge base software integrates with the rest of NetHelpDesk to make it easy for a support person to add new entries and look up existing entries. It is based on simple, full text indexing of the entire knowledge base entry, not just on keywords. Read more...

Change Management Change management begins with the initial request from a user or support person. The change request can come from an e-mail message, via the WEB interface or be entered on the new request entry screen. Read more...

Service Level Agreements NetHelpDesk has a system for allowing multiple Service Level Agreements to be tracked. Read more...

Escalation Escalation and Event handling are real-time aspects of NetHelpDesk. Read more...

Web Interface The WEB interface allows access to the NetHelpDesk information via standard WEB browsers using ordinary HTML 3.2 (no plugins or JAVA required). Read more...

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