IT is critical to the operation of a company.  Typically, IT receives a large number of work orders everyday. 

 NetResults Tracker enables IT to:

• Manage work orders from submission to resolution.
• Create work order tickets and assign to technicians automatically.
• Know where each ticket is in the resolution process and ensure no ticket slips through the cracks.
• Improve responsiveness by enabling your customer to submit work orders and obtain status via standard Web browsers, 24 hours a day, 7 days a week.
• Track and enforce your Help Desk processes.
• Report and measure the effectiveness of your Help Desk processes.
• Create and maintain searchable knowledge base (frequently asked questions)  to allow customers to help themselves.

The result is streamlined Help Desk, increased customer satisfaction, and higher productivity and lower cost.