ReadyDesk is a complete help desk and issue tracking solution that has powerful features to meet the demands of businesses of any size.

With ReadyDesk you can offer your customers several options to help them get their issues resolved quickly. They can open tickets from the customer portal, browse the support articles in the knowledge base for self service, create tickets automatically by sending you an e-mail and even chat with you live online.

Most other help desk applications require technicians to click through multiple pages just to view to a ticket's details. With ReadyDesk's tabbed interface and smart dialogs technicians can easily handle all ticket actions from the same interface, drastically speeding up resolution times.

Having supported your own customers, you know that customers want answers to their questions FAST. With the live chat feature that is built into ReadyDesk you can give them their answers instantly. The chat interface is built right into the customer portal, so you have all of the information you need about the customer as soon as they initiate a chat session. You can view their complete account information, their IP Address, their domain name, what browser they are using and how many open tickets they have. Technicians can setup their own personalized automated greetings and canned responses for quickly inserting answers to commonly asked questions. Both the customer and technician can see real-time typing notifications so they know that the other party is still there and actively responding. No other help desk application on the market has a more powerful, feature rich, real-time chat application this integrated into the rest of the software. The best part is that there is nothing to download or install. You just need a web browser. Live chat supports Internet Explorer, Firefox, Safari, Opera and other major browsers.