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Novo Solutions is a leading provider of scalable, easy to use web based help desk, customer support and knowledge management solutions. Our suite of Customer Support Software products. Our suite of Customer Support Software products includes: Our focus is to provide robust, flexible and easy to use web based software to help our clients support and share knowledge with their employees and customers. We listen to and serve our clients, discern market trends and continually improve our applications providing maximum scalability and return on investment. The scalable nature of our technology and pricing allows our products to be implemented in smaller organizations as well as across the enterprise in larger organizations. Novo customer support products are designed with today's Best Practice procedures in mind. Our scalable, web-based Help Desk Software, can be used for internal or external issue tracking to improve incident resolution and response times. Our Knowledge Base Software, Novo Knowledge Base, provides web self-support & documentation solutions. The Novo Customer Support Suite is our integrated Help Desk and Knowledge Base solution. When combined with the Novo Asset Manager, you have a powerful Service Desk tool for managing Incident, Problem, Change and Configuration Management. Each of our products are completely web based and are tightly integrated when used together. Both licensed purchase and Software as a Service (on demand/hosted) deployments are available.
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