The unique design and workflow enables your support staff to solve problems the first time and easily manage many requests from multiple sources.  Beyond simple help desk software, HelpSpot is an entire web based help desk portal; providing your customers with powerful self-help functionality that drives down cost and improves customer experience.

A help desk software solution that covers all the bases

• Email integration instantly turns emails into requests
• Integrated web form and self service portal
• Easy to use request management and tracking
• Modern web based user interface
• Built in reporting
• Complete API for integrating with your software and systems
• In active use by hundreds of startups, small businesses, non-profits, K-12, Universities and Fortune 500 companies

Built for ease of use

Our dedication to creating a simple but powerful user interface means your team can get started using HelpSpot in minutes - weeks of training not required. A plethora of innovative user interface features such as color coding, dynamic viewing of request details from your queue, and fully customizable queue views ease the workflow for staff.

We've applied this same principle to the integrated customer portal by empowering your customers with built in knowledge books and forums, accessible through a user-friendly interface.

Unlike many other web based help desk software offerings, HelpSpot was conceived from the ground up as a web based help desk software application. It makes use of the latest web technologies like AJAX, CSS, and Javascript to provide a fluid browser based experience. HelpSpot is fully RSS enabled; letting you check on requests and forums from any RSS enabled software or device.