 | Reside on NT / 2000 server running MS Internet Information Server (IIS) version 4 or higher. This is free with the operating system |
| Note: will run on any 9x/NT/200/XP Professional PC running IIS or Personal Web Server (PWS) for smaller installations or for trial and demonstration purposes. |
| No client installations - they only require a web browser |
| Easy to install |
| Color schemes and fonts may be changed in one location so that the product may seamless integrate with existing sites. |
| Terminology may be changed from one place and all screens and menus change ?such as Calls changed to Tickets or Departments changed to Business Unit. This also provides flexibility for diverse organization types and departments to adapt the system to their specific needs. |
| A number of features are optional and do not appear unless specified, keeping the system relevant and easy to use. |
| Full access to database |
| Full access to application source code (subject to terms of the license agreement). Developers can rapidly enhance, modify or add to the product code to meet their changing e-trade business requirements and make the product fit their process perfectly. |
| Customer access to SiteHelpDesk's own support site |
| Continual development program with regular new releases |
| Direct customer input to features of new releases and submission of code by customers for possible inclusion in the core product. |
| No charge for new release ?small charge for migration work of the database may apply. |
| Choice of MS Access 2000 back end ?note: the Access 2000 application is only required if customer wants to access the database directly. Or may upgrade to MS SQL server. There is no extra charge but customer is responsible for licensing MS SQL Server. |
| We have been developing 100% web based helpdesk software since April 2000 and were one of the first to market. Many companies are still struggling to 憌eb enable?their existing offerings. |
