Solutions for: Help Desk Manager / Help Desk Technician
IT Manager / IT Solutions Architect

ServiceDesk Plus is an ITIL ready help desk solution with integrated asset management offering

• Incident - Problem - Change Management compliant with ITIL
• Integrated CMDB with automated discovery & tracking
• Intuitive self-service portal reducing help desk load
• Complete purchase order management

What is ServiceDesk Plus?

ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides all that you need to have a full-fledged IT help desk and a productive help desk staff.

How can ServiceDesk Plus help you?

ServiceDesk Plus drastically reduces ticket resolution times by automating dispatch, notifications and quick access to information. ServiceDesk Plus improves the efficiency of the help desk by providing all related information about a ticket or a user and ensuring adherence to service levels. ServiceDesk Plus also helps organizations who want to implement industry-approved best practices like ITIL into their Service Support functions.

Why should you consider ServiceDesk Plus?

Help Desk, Self-Service Portal, Knowledge Base, SLA Management, IT Asset & Inventory Management, Software License Tracking, Purchase Order Management, Contract Management, Product Catalog, Help Desk and Inventory Reports

Works with:

Technologies: Microsoft Active Directory, Crystal Reports

Platforms: Windows & Linux.

Vendors: Agentless discovery of Windows, Mac, Linux based machines and other IP-based devices.