An Affordable, Practical Help Desk Solution

Increase customer satisfaction and reduce costs at the same time, with a powerful, yet affordable service management solution designed specifically for growing organizations. Based on award-winning software, HEATВ® Power Deskв„ў provides top-quality entry-level service.

Benefits

• Meet service level agreements with confidence
• Increase overall operational effectiveness
• Proactively solve problems
• Streamline repetitive tasks
• Improve customer satisfaction

Features

• Autotasks - Send email, print work orders, or launch other applications all with a single keystroke.
• Quick features - Define simple repetitive tasks, accessible with a single click.
• Automatic ticket generator (ATG) - Automatically creates new call tickets and update existing tickets via a variety of sources.
• HEATBoard linked calls - Save time and work by allowing multiple calls to be linked to an issue, updated and closed automatically.
• Comprehensive reporting tools - Get the right answers with Answer Wizardв„ў, “consultant-in-a-box,” bringing you defined reports and solutions to your questions.
• Scalable solution - Utilize the totally compatible HEAT Service & Support software, as well as any other FrontRange products, to expand your capabilities as your company and functionality requirements grow.

System Requirements

• GoldMine Compatibility
  GoldMine Corporate Edition 6.0 or higher
  
• Client workstation operating systems
  MicrosoftВ® WindowsВ® 98SE
  Microsoft Windows Me
  Microsoft Windows NTВ® 4.0 Server/Workstation (service Pack 6a)
  Microsoft Windows 2000 Server/Professional (service Pack 3 and higher)
  Microsoft Windows 2003 Server/Professional
  Microsoft Windows XP (Service Pack 1a and higher)
  
• Database Management Software
  Microsoft Access 2000/2002/2003
  Microsoft SQL Serverв„ў 2000 SP 3 or higher
  
• Auto Ticket Generator System Server requirements (e-mail traffic, CPU, RAM)
  Minimum (low-volume of email): IntelВ® PentiumВ® single processor with more than 32 MB of RAM
  Recommended (high volume of e-mail): Intel Pentium II and III with more than 64 MB of RAM
  
• System Requirements
  CPU: 166 MHz Intel Pentium, Intel Pentium II or III or higher
  Hard disk: at least 200 MB of free space
  RAM; 32 MB or 64 MB
  Microsoft Internet ExplorerВ® 4.x or later is required to view HTML.

Server Recommendations
Server RAM and CPU requirements vary depending on your database and the following factors: network operating system, database application, database size, number of simultaneous users on the network, number of records.