How to Speak with the Help Desk Dealings with 21st century help desks are not easy. It is important to remember that many times it is not easy for the people trying to assist you either. Here are some suggestions to make it easier for all involved. Read more...

Who Utilizes The BridgeTrak Suite Of Helpdesk Software Solutions Who Utilizes The BridgeTrak Suite Of Helpdesk Software Solutions? Read more...

Polar Help Desk This is a web based help desk software which has been on the market for 5 years now and it has been implemented in more than 700 companies worldwide. Read more...

How to Customize Helpdesk Software for External Support These two are related applications with overlapping functionalities. I cannot provide a detailed instruction but I'm trying to highlight the main features to be included in and excluded out of the internal helpdesk software to make it suitable for external support Read more...

ServiceDesk ServiceDesk Plus' Help Desk module enables end-users to submit trouble tickets via a browser or through email. It automates several key workflow tasks such as case routing, acknowledging requester/technician notifications and handling of SLA rules. As a result, your support organization can now realize higher levels of productivity, keep everyone informed, provide superior service, improve problem resolution times, share knowledge effectively and keep end-users happy. Read more...

The New Horizons Help Desk The New Horizons Help Desk offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combination of CompTIA's A+, HDI's soft skills, and Microsoft's MCDST Certification create the perfect training path for an IT Support Professional. Read more...

The Help Desk Software and Management Directory The Help Desk Software and Management Directory is a free access directory (except for the sponsored boxes). It contains manually reviewed web sites to support help desk and similar operations. Read more...

CA nabs help-desk software company Computer Associates International acquired privately held Control-F1 and intends to incorporate the company's help-desk software into CA's management product line. Terms were not disclosed Read more...

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