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The knowledge base is a central repository for general information. It contains solutions to common faults with the option to add or edit new information. |
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ProFault's hardware audit function helps system administrators keep track of hardware. The hardware audit section primarily lists the pieces of equipment that issues can be logged against. |
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During the editing process and depending on the user's access rights they can record additional actions performed, including whether or not the action is chargeable.
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There are many different layers of security in ProFault, each configurable by the system administrator. The security model even allows access to individual functions to be granted or revoked. |
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ProFault Is An Incident Tracking System. It's web-based, which means it does not have to be installed on a users desktop and can be accessed anywhere in the world. It's customisable, making ProFault work specifically to your company needs. |
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| Service Delivery Director |
Service Delivery Director (SD Director) is a powerful and flexible order management solution designed to manage complex task-driven order fulfillment workflow.
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The Action Request System(AR System) is the premiere application platform and development environment for delivering Service Management solutions. AR System is in use at more than 6,000 customers with 12,000 sites and 10 million users. 79% of Fortune 100 companies chose the AR System as their Service Management application platform. |
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